blog/ticket-tool-alternatives
Ticket Tool alternatives: when to switch to a custom ticket bot
Ticket Tool and other free public ticket bots are popular for a good reason: they're quick to add and they work. If one does everything you need, keep using it. This page is for people who want something different.
Should I switch from a free ticket bot?
Probably not, if your free ticket bot already handles your support well. Switching takes time, and a free bot that works is a fine choice.
Why do people look for an alternative?
Common reasons server owners give:
- They want the ticket bot to carry their own server name and colors.
- They want tickets, moderation, welcome messages and roles in one bot instead of several.
- They want custom ticket types or forms made for their community.
- They want to host the bot themselves.
What does a Server Workshop ticket bot include?
Members press a button in #open-a-ticket, and a private channel opens. Staff can Claim, save a Transcript and Close the ticket, and closed tickets can be logged to a staff-only channel. Read the full rundown on our Discord ticket bot page.
Tickets are part of Standard ($50) and Premium ($75). See Pricing.
Launch deal: the first 5 orders placed on this site get 20% off any package. We send the code in your Discord order ticket. Enter it under “Add promotion code” in Stripe checkout. Fiverr orders don’t count. Once 5 codes are claimed, the deal ends.
Try a real ticket panel
Join our Discord and open a ticket yourself: discord.gg/mQGurnyCDs. Then build your package.
Related: Free vs custom Discord bot · Discord moderation bot
Keep reading.
Ready for a bot that fits your server?
Pick a package, or join our Discord and ask us anything first.